Atos delivers Next-Generation Employee Experience for EY

Paris (France) July 22, 2021

Atos nowadays announces that it will offer a Next-Era Worldwide Personnel Expertise to EY, a single of the biggest world specialist products and services companies. The seven+ calendar year contract will see Atos personalize and increase the IT encounter for a lot more than three hundred,000 EY people today by means of its Proactive Expertise Middle, a staff of committed experts, supported by superior tooling and procedures, driving towards the maximum levels of proactive, pre-emptive and automatic staff encounter noticed in the sector to day. This new contract reinforces Atos’ placement as a foremost enabler in the new frontier of do the job and staff encounter.

The evolution to a ‘Next-Generation’ staff encounter is a development spot in the market, pushed by new frictionless do the job types and the new generation of digitally-savvy workforce that anticipate the same amount of digital overall flexibility at do the job anywhere they are.

Proactive Expertise Middle

Atos’ Proactive Expertise Middle is developed to intelligently guidance all staff demands by presenting an integrated omni-channel encounter with personalised and contextualised guidance. Workers will be equipped to quickly entry self-assistance and digital support by means of automatic and self-finding out AI chatbots. Critically, guidance will be personalized to employees’ personal demands and preferences, utilizing sentiment assessment to be certain the ideal possible encounter is acquired. As a end result of this workforce will encounter a lot less disruption to their Electronic products and services, with most of the requests staying fulfilled immediately and quickly.

A committed staff of data scientists, sentiment and journey analysts, as well as experts in a number of places these kinds of as AI, expertise, organizational alter administration, digital adoption, and staff engagement, will do the job jointly in authentic-time to react to sentiment suggestions and improve the staff encounter. Atos’ data analysts will keep an eye on and comprehend tendencies more than time to continually increase the over-all service encounter, and to detect, deal with and finally lower call volume.

“Each working day, three hundred,000 EY people today are supporting organizations and governments to assistance address their toughest difficulties as part of the EY function to establish a superior functioning earth. We are concentrated on supplying EY people today with impressive equipment, like these from Atos to assistance them in supplying fantastic products and services to purchasers,” stated Steve Krouskos, EY Worldwide Managing Associate – Enterprise Enablement. “We are hunting forward to deploying this agile and responsive resolution, utilizing transformational initiatives and new-generation systems, so we can generate improved consumer and people today activities.”

We are fired up about supporting EY to make the alter to a extremely personalised, proactive and automatic ‘care’ model, which places EY people today at the heart, demonstrating the moment once more our leadership placement in the new frontier of do the job and engaged staff encounter.” stated Elie Girard, CEO at Atos.

Leveraging its regarded experience in Electronic Office Solutions[1], and as part of its Engaged Personnel Expertise[2] initiative, Atos will offer a Next-Era world Support for EY people today throughout a lot more than 150 nations around the world. This will offer you an wherever, whenever treatment encounter from any product, to offer a a lot more effective service to workforce whilst enabling elevated productiveness.


Down load the push release in PDF


Further more information about Engaged Personnel Expertise:

To find out a lot more about Engaged Personnel Expertise, hear to Elie Girard in Atos’ Engaged Personnel Expertise occasion below.

To find out a lot more about Atos’ eyesight for the long term of do the job, read through the ‘Electronic Vision for Engaged Personnel Expertise (EX)’


About Atos

Atos is a world leader in digital transformation with one hundred and five,000 workforce and once-a-year earnings of more than € 11 billion. European selection a single in cybersecurity, cloud and significant-effectiveness computing, the Team provides personalized close-to-close alternatives for all industries in seventy one nations around the world. A pioneer in decarbonization products and services and products and solutions, Atos is committed to a secure and decarbonized digital for its purchasers. Atos operates under the makes Atos and Atos|Syntel. Atos is a SE (Societas Europaea), shown on the CAC40 Paris inventory index.

The function of Atos is to assistance style and design the long term of the information house. Its experience and products and services guidance the advancement of expertise, education and study in a multicultural method and contribute to the advancement of scientific and technological excellence. Throughout the earth, the Team allows its clients and workforce, and customers of societies at big to live, do the job and develop sustainably, in a harmless and secure information house.

Press contact:

Laura Fau | [email protected] | +33 six 73 sixty four 04 18 | @laurajanefau


[1] Atos is regarded as a leader in Electronic Office Solutions by foremost analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.

[2] Engaged Personnel Expertise encompasses the most up-to-date equipment and systems, consulting abilities, and new and current partnerships with foremost experts in the industry, all underpinned by very clear decarbonization goals. It is the most complete intersectional set of products and services on the industry nowadays and the only a single which brings together equally regular Electronic Office alternatives with Personnel Expertise products and services.