Moscow and Paris, September two 2020
Atos, a world leader in electronic transformation, has properly launched a world assist project for its new customer PERI, a person of the world’s premier producers and suppliers of formwork and scaffolding units, to provide assist for a lot more than 7,000 PERI workers throughout 56 international locations.
Because the start off of this agreement, which began in November 2019, the firm has properly implemented 3 introductory phases, which now provide a centralized purchaser assist desk to assist a lot more than 7,000 PERI workers throughout the world. Atos not only enhanced the excellent of services and amplified user gratification, but also lessened services expenditures.
“In distinct areas of PERI’s existence, the IT assist services was fragmented – someplace the function was carried out with regional contractors, someplace the troubles had been solved by the firm’s personal resources. Synergy with Atos authorized us to unify the services shipping and delivery process, produce a typical thought for monitoring results and establish crucial performance indicators, which simplified each the system of calling assist and its management by the administration,” mentioned Pavel Puzanov, IT Manager of Eastern and Northern Europe, PERI GmbH.
In the present stage, Atos totally provides to start with line assist, which contains every working day assist challenges this sort of as incident administration, information and facts requests, access administration in addition to assist of enterprise purposes. Atos is now commencing the up coming section which will provide 2nd line assist for PERI users. New directions of electronic transformation of the customer are becoming made and reviewed.
“Having entered the operational section of the project at the time of the world pandemic crisis, when workers are switching to a remote manner of function, and user requests are acquiring a distinct character due to improvements in the firm, we however managed to timely reply to the prevailing situations and be flexible in giving services during the COVID-19 period, though observing all the terms of the SLA,” mentioned Sergey Klyuev, Head of Infrastructure and IT Providers of Atos in Russia.
The PERI intercontinental users assist project has turn out to be a person of the premier Atos initiatives in Russia in terms of its geography. Offering services in Russian, English and German, Atos managed to meet up with the substantial calls for of the customer for the stage of language expertise of the crew.
“Thanks to cooperation with PERI, our professionals had been able to at the time again demonstrate the expertise of Atos in Russia on the intercontinental industry, giving excellent services to a lot more than 7,000 users about the earth. We are open to further initiatives with PERI and are completely ready to provide flexible assist to the customer in the modifying industry situations,” mentioned Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a world leader in electronic transformation with 110,000 workers in 73 international locations and yearly profits of € twelve billion. European number a person in Cloud, Cybersecurity and Superior-Overall performance Computing, the Team provides close-to-close Orchestrated Hybrid Cloud, Large Information, Business Apps and Digital Workplace options. In the United kingdom & Eire Atos provides enterprise technological know-how options for some of the country’s premier community and personal sector organisations The Team is the All over the world Info Technological innovation Companion for the Olympic & Paralympic Video games and operates below the models Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), outlined on the CAC40 Paris inventory index.
The intent of Atos is to help design and style the potential of the information and facts place. Its expertise and services assist the development of knowledge, schooling and investigation in a multicultural technique and contribute to the development of scientific and technological excellence. Across the earth, the Team allows its buyers and workers, and associates of societies at large to stay, function and produce sustainably, in a safe and protected information and facts place.
Global: Laura Fau | [email protected] | +33 6 73 64 04 eighteen | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-43-93