HPE, Dell Point the Finger at Western Digital

Elvera Bartels

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Not patched by Oct 2020? Your drives could get bricked…

Quite a few Reliable-State Drives (SSDs) created by SanDisk undergo from a flaw that can see them wiping out every little thing stored on them at forty,000 hrs (4 years) — with HPE today joining Dell in naming SanDisk owner Western Digital as dependable for the bug, which has viewed technique directors scramble to locate and resolve affected servers.

Neglecting to get a firmware resolve in “will consequence in drive failure and details loss at forty,000 hrs of procedure and require restoration of details from backup if there is no fault tolerance, this sort of as RAID or even in a fault tolerance RAID method if extra SSDs fail than can be supported by the fault tolerance of the RAID method on the rational drive” HPE stated.

It extra: “After the SSD failure happens, neither the SSD nor the details can be recovered. In addition, SSDs which ended up place into services at the exact time will probable fail almost simultaneously.” (A lot of seasoned teams will create stacks with non-sequential serial figures and storage products and solutions from unique sellers, but that is not usually easy…)

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HPE steering for buyers posted on March twenty stated that based on its analysis of when servers geared up with the SanDisk SSDs started off delivery, buyers shouldn’t undergo troubles before Oct 2020 giving conclusion-customers lots of time to make the significant patch before their drives get bricked. Other OEMs are probable to be affected.

(Pc Company Overview has not but viewed any even more shopper advisories. If you received just one from an additional server vendor, get in touch with our editor…)

Hey, Western Digital: Thanks for That

Right now naming Western Digital for the first time (an before assertion had just cited a “Solid State Generate company), HPE advised Pc Company Overview in an emailed assertion: “HPE was notified by Western Digital of a company firmware defect in specified SAS SSD versions utilised across the sector.

“Because this defect only triggers drive failure soon after forty,000 hrs of procedure, no HPE buyers are in threat of failing for quite a few months. HPE has gained Serial Quantity details on the drives shipped to HPE buyers, and we are actively reaching out to all those buyers and to present current firmware.”

Western Digital did not reply to requests for remark. The firm before advised Blocks and Storage that, “Per Western Digital corporate plan, we are not able to present feedback about other vendors’ products and solutions. As this falls within just HPE’s portfolio, all relevant item inquiries would finest be resolved with HPE specifically.” (Which, specified it is eventually a Western Digital item flaw, seems un-chivalrous…)

SanDisk SSD Bug: Dell Advised Buyers in February

Loss of life bug seems at 4-years.

Dell meanwhile notified its buyers in February, emailing them  to say that it had “identified a most likely significant difficulty where by specified strong point out drives may possibly practical experience failure and potential details loss because of to an difficulty with the drives’ firmware, the drives may possibly fail soon after roughly forty,000 hrs of use.”

SanDisk drives ranging from 200GB to one.6TB are comprehended to be affected. These can be located in a sprawling array of Dell and HPE servers: both equally organizations have furnished customers with a entire record of impacted products and solutions.

HPE has created Linux, VMware, and Windows scripts out there which conduct an SSD drive firmware check for the forty,000 electricity-on-hrs failure difficulty, as has Dell, which pointed the finger at SanDisk design figures LT0200MO, LT0400MO, LT0800MO, LT1600MO, LT0200WM, LT0400WM, LT0800WM, LT0800RO and LT1600RO.

Attentive systems directors should have minimal hassle determining the servers affecting and patching them in a with any luck , bug-absolutely free manner, but the difficulty is irritating for major OEMs like Dell and HPE which face possessing to determine and notify all impacted buyers — and which will no question acquire the brunt of any criticism.

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