Past 7 days I went to a area pharmacy to have a prescription filled. As I approached the prescription counter I discovered a signal beside the dollars sign up that mentioned, ” Let us Chat.” Looking at it an invitation I explained in a pleasant, cheery voice, ” Alright let’s chat.” and proceeded to say ” How are you currently?” The woman waiting around on me was not amused. She seemed at me in frigid, non-responsive silence and last but not least said cooly, ” Can I assistance you?”
It did not acquire a diploma in nuclear physics to determine out that she was entirely ignoring my humble try to be welcoming so I way too right away responded to her icy tone with just one of my own. I gave her the information and facts with regards to my prescription and was told curtly that I was at the mistaken counter. I was at the “PRESCRIPTION OUT” counter when I need to be at the
” PRESCRIPTION IN ” counter. How foolish of me to make these types of a miscalculation. It’s possible that is why she was so unfriendly to me. I experienced committed a enormous unforgivable sin in Pharmacy Land.
As I approached the right counter I when yet again observed the indicator, ” Let us Chat.” and decided to give the spot a next possibility. I appeared at the woman waiting on me and mentioned at the time yet again in an upbeat and friendly tone, ” The other woman who waited on me wasn’t seriously in the mood to speak so I came down below. So “Let us chat.”
All over again stone cold, icy silence adopted by ” Can I aid you?” If you can’t beat them, join them so I as well grew to become awesome, abrupt, assertive and mentioned, ” Mike Moore/ Health care provider Quinn/ asthma medication/ repeat demanded you should. She checked the laptop or computer and discovered that I did have 4 repeats still left. I explained to her that I would be in at 10:00 a.m. the subsequent working day to pick it up and I left. I know I should not have responded in kind but I was ticked off at the way a shelling out consumer was being handled.
I wanted to hand the woman my card and notify her that I spoke to organizations and corporations on customer relations and would be more that satisfied to carry out a seminar for their staff on the matter. But I did not.
I am not stating that working with the public is uncomplicated. It just isn’t. In actuality it can be incredibly tense but you can neutralize the anxiety with a uncomplicated smile and a little bit of humor. All these individuals desired to do when I responded to their invitation to communicate was smile and say in a welcoming tone, “Okay. Let’s chat. What can I do for you?”
Uncomplicated, simple, efficient and it leaves your consumer wanting to return to do business enterprise with you. Is just not that what consumer company is all about?